Refund Policy

1. General Principle

Payment is made after the document translation is complete and the result is available for download. We follow the «pay for the result» principle: if the translation failed for technical reasons on our side, a full refund is provided.

2. Grounds for Refund

Refunds are possible in the following cases:

• the translated file cannot be downloaded or is damaged for technical reasons;
• the translation was not completed due to a technical error on the Service's side;
• payment was charged twice for the same order (payment system error).

3. Cases Where No Refund is Provided

• if the translation was completed successfully but the result does not meet quality expectations for machine translation (this is a normal limitation of the technology);
• if the file has been downloaded and is available;
• if more than 7 days have passed since payment.

4. How to Submit a Refund Request

Write to a.v.kolpakov@gmail.com with the subject «Refund — [order number]». Describe the problem. We will review the request within 3 business days.

5. Refund Timeline

Once the grounds for refund are confirmed, funds will be credited to the account used for payment within 5–10 business days depending on the bank.